In a medical office missed appointments not only leaves gaps in the schedule, but drains resources. Staff has to dedicate time to rescheduling time for those patients as well as juggle existing schedules to account for the change.

Reducing missed appointments increases office efficiency and revenue. With an automated patient engagement system like Solutionreach (formerly Smile Reminder), reminding patients is simple and easy.

With Solutionreach, there is no hardware to buy and no complicated installations. The software integrates with the majority of practice management systems, making it easy to contact patients to remind them of their appointments in the method most convenient for the patient. Solutionreach lets doctors select how each patient prefers to be notified, whether via text, email, phone call or a combination. The messages are fully customizable.

It is easy to add the patient’s name and all the practice’s contact information to each message. After receiving a reminder, the patient can confirm their appointment, place the appointment on their electronic calendar (Outlook, iCal) and even refer friends and family to the office.

The system also allows doctors to send direct messages to patients for pre-med reminders or post-op instructions. If a patient does cancel, Solutionreach can pull waitlist information from the practice management software and send out a quick notice to everyone on that list. It is a quick way to fill last minute openings. Solutionreach also offers a way to customize and send your own e-newsletter and post appointment surveys.