The Progressive Physician - Reviews
What Waiting Room EMR Software Do You Use? E-mail
Written by Karen Corey   
Tuesday, 13 September 2011 15:36

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The 2011 Waiting Room Solutions EHR (www.waitingroomsolutions.com ) is a robust, web-based application that can handle all aspects of running a medical practice. The system has multiple modules for billing, scheduling, order and document management, along with other tools and features. Providers using this system will also be eligible for meaningful use incentives.

In Use
Waiting Room Solutions can be used by practices specializing in more than thirty-five types of medicine. There are specific templates, workflows and functionality for each specialty. The system is customizable to fit each medical practice’s specific charting and workflow needs. The innovative technology used in Waiting Room Solutions allows coding and documentation to be done quickly and efficiently.

Technology Employed
Waiting Room Solutions is a SaaS product. There is no software or extra hardware to purchase. The system is web-based and can be accessed from anywhere via the Internet.

Ease of Use, Configuration and Deployment
Waiting Room  Solutions is web-based and easy to configure and deploy. The professionals at Waiting Room Solutions will assist any firm in setting up the system to meet its specific needs. There are many helpful resources online and a friendly support team to answer questions.

Recap
2011 Waiting Room Solutions has multiple modules to help assist in all aspects of patient documentation. The online patient registration and software modules makes it easy for patients to provide critical information before their office visit. Another time-saving feature is the Automated Appointment Reminders system that is integrated into the scheduling system. This is a fully-integrated software that can be customized for most specialties and any size of medical practice.

The pricing for this system varies and is based on the number of providers. There is a monthly subscription fee, which includes upgrades and support. There are also discounts available for bundled services and multi-provider practices.

Advantages
Web-based
Innovative tools and features
Customizable

Disadvantages
The purchase subscription fee may increase with added services.

My Take
The Waiting Room Solutions is a multi-featured EMR system that has many innovative features and tools. The layout and design is excellent and it’s easy to navigate quickly and effortlessly throughout the entire system. This web-based software can be customized to be used by all types of medical practices and clinics.


Karen Corey
About the author:
Karen Corey is a freelance writer and researcher with over 10 years experience in marketing research and healthcare. She does reviews, articles, and blogs on a variety of topics and specializes in SEO and all types of software. She resides in Southern California.
 
Comments (1)
Our Review
1 Wednesday, 21 September 2011 23:25
Disappointed in Arizona
We checked at least eight other EMR's prior to deciding on this one. The product itself seemed intuitive and performed the functions that we required for a busy Family Practice office. After signing the contract however, we have been having constant problems with their support staff. The development team refuses to make any new formats for notes unless a provider's documentation ability is significantly hindered. The problem tickets that we have submitted go mostly unanswered. We even have difficulty scheduling the training sessions that we paid for. Also some of the functions that the salesman claimed that this EMR is capable of do not exist. All of these problems and we haven't even fully implemented it into our clinic. This poor customer service will likely ultimately lead to this company's demise. If we had known how terrible their customer support was we never would have chosen this product.

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