Technology Employed
eClinicalMessenger is part of eClinicalWorks, a Web-based, comprehensive product. The system uses modern state of the art 3-tier technology using HTTP(s) and XML not requiring terminal emulation or reliance on legacy technology. Support of industry standards, including HL7, allowing us to interface with labs, radiology, medical devices and other systems. eClinicalWorks also backs Continuity of Care Record (CCR), Continuity of Care Document (CCD) and Healthcare Information Technology Standards Panel (HITSP) standards. Access to Software-as-Service (SaaS) network.
Ease of Use, Configuration and Deployment
eClinicalMessenger is integrated, tied into the unified EMR/PM system, as well as Patient Portal. Patients can confirm their appointment by pressing one phone key, which then updates the schedule in the doctor’s office. The system is customizable: automated messages can be customized, in English as well as Spanish. Patient preferences for time of calls, which phone number, etc., is tracked.
With a Hosted Solution, eClinicalWorks takes care of the hosting for eClinicalMessenger rather than the practice.Doctors can record their own greeting for outgoing messages, putting patients at ease with a more personal touch. Staff no longer needs to spend time calling to confirm appointments. Multiple messages can be sent out simultaneously, saving staff time when there is a weather closing, a doctor is out sick, or health alerts/updates.
Recap
Utilize eClinicalMessenger to communicate with patients pertaining to:
- Set appointment reminders with confirmation capability
- Schedule changes (i.e. weather cancellation or doctor is needed for an emergency)
- Normal lab results
- Patient Registry
- Health Alerts
- Disease Management
- New Product or service notification
- The pricing for this system varies and is based on the number of providers. There are also discounts available for bundled services and multi-provider practices.
Advantages
- Web-based
- Innovative tools and features
- Customizable
Disadvantages
The purchase subscription fee may increase with added services.
My Take
eClinicalMessenger adds to the functionality of ClinicalWorks technology and provides the features needed to improve patient care while streamlining front and back office administrative functions. It is designed specifically to help enhance the patient’s experience from check-in to check-out with comprehensive Front, Mid, and Back office management tools.
